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AI that resolves work — not just answers it.
Tixa is an AI platform for support and operations teams. Two ways to run it: Tixa for Support, live in minutes for your team — or Tixa Enterprise, deployed in your own cloud for regulated, high-scale operations.
- Your cloud, your data — protected & guardrailed
- Modular, multi-agent architecture
- Live across chatbots, teams, and operations
Product demo
See how Tixa works
A customer asks which part she needs. Tixa answers from the store's own manual and price list, and shows where the answer came from.
90%
Faster first response
Typical target when customers get an instant answer instead of a queue
70%
Faster resolution
Typical target when repetitive tickets are resolved end to end
40%
CSAT uplift
Typical target from fast, accurate, cited answers
30%
Cost savings
Typical target for lower cost per resolution
Typical expected results, not measured customer results. Deployments like this typically target 90% faster first response, 70% faster resolution, 40% CSAT uplift and 30% cost savings. These are estimates informed by workflow logs (resolution time, cost per resolution).
How Tixa works
From scattered knowledge to resolved tickets
Tixa connects what your team already knows, follows the rules you set, and answers customers where they ask. Every answer shows where it came from.
Your knowledge
- CRMsSyncedCustomer profile
- ERPsSyncedOrder records
- DocumentsSyncedWarranty policy
- EmailsSynced
- Product manualsSynced
- ImagesSynced
- Historical casesSynced
- Anywhere it livesSynced
Works with
Tixa, with your rules
Tixa agent
Resolving a ticket
Connected
Everything your team knows, in one place
Searchable, in sync, and ready to answer.
Voice
FriendlyProfessionalConcise
Rules
- Acknowledge frustration before resolving
- Escalate billing disputes to a human
- Never confirm a refund without checking eligibility
Working on it
- Understood the requestWarranty claim
- Identified the customerHomeowner
- Checked the orderFound
- Matched your policyCovered
Used 3 of 8 sources. The rest weren’t needed.
Live where customers ask
Live chat
Email
WhatsApp
InstagramTixa · AI Agent
Online
Waiting for a customer question
Hi, the handle on my faucet snapped a few months after install. Can I get a warranty replacement?
Your faucet is covered under our lifetime homeowner warranty. I’ve verified your order and approved a free replacement. It’ll ship in a few business days.
Customer profileOrder recordsWarranty policy
Resolved, grounded in your own docs
Click a step to jump to it. Only the documents that matter get cited.
Resolution playbooks
High-volume support challenges Tixa resolves
Tixa handles recurring ticket categories using your policies systems.
Warranty & RMA
Automated replacement flows for defective pressure sensors and cartridge leaks.
Defect processing
Product issue
Instant diagnosis for faucet pressure drops, temperature fluctuations, and finish wear.
Troubleshooting
Return & refund
Processing returns for uninstalled fittings and managing refund eligibility based on dealer terms.
Policy automation
Inventory
Dealer-level stock availability and lead-time predictions for high-volume orders.
Stock allocation
Installation
Retrieving exploded views and mounting guides for 24V actuator assemblies.
Field support
Seamless integrations
CRM-agnostic and built for your existing stack
Connect the tools you already run — Tixa plugs into your helpdesk, CRM, and commerce stack without ripping anything out.
TixAAI Support
Pricing
Simple, published pricing. Pay for resolutions.
Unlimited seats on every plan — and you're never billed when Tixa can't answer. See full plan details →
Starter
For solo stores and early-stage teams
$70 /mo
500 credits / mo*
billed annually
Start free — no cardMost popular
Growth
For scaling brands and active support teams
$390 /mo
3,000 credits / mo*
billed annually
Start free — no cardScale
For high-volume and multi-brand operations
$790 /mo
8,000 credits / mo*
billed annually
Start free — no card* Credit consumption is calculated based on multiple factors, features and variables used to reach a resolution.
14-day free trial on every plan. No credit card required.
What counts as a resolution?
A resolution is any query or ticket where Tixa retrieves relevant data and returns an answer with citations. Queries where Tixa responds that it doesn't know or can't answer are never counted and never billed — you only pay when Tixa actually answers from your data.
Never billed when Tixa can't answer.
Beyond your included volume, additional credits are billed at a simple per-credit overage rate. Upgrading always costs less than overage.
Scaling to enterprise?
Meet Tixa Enterprise — the AI workspace in your own cloud.
Larger teams use Tixa Enterprise to unify internal knowledge, systems, and operations — deployed in your own Google Cloud or AWS, with SSO, data isolation, and dedicated support.
Explore Tixa Enterprise- Deployed in your own GCP or AWS
- SSO/SAML, RBAC, audit logs & data isolation
- CRM/ERP integrations, DPA, SLA & dedicated CSM
Start resolving tickets today.
Grounded, cited answers from your own content — with human handoff built in. Live in minutes, in your cloud or ours.
No credit card. No migration. Cancel anytime. 14-day free trial.