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Resolve support tickets automatically — not just answer them.
Tixa is the AI customer support & service assistant for SMEs and growing brands. Enable it in minutes — on your own Google Cloud or AWS, or in Tixa's managed cloud — to resolve your highest-volume tickets from your own content, data, and systems. Grounded, cited, and ready to hand off to a human the moment it's needed.
- Your cloud, your data — protected & guardrailed
- Modular, multi-agent architecture
- Live across chatbots, teams, and operations
70%+
Faster resolution time
Typical reduction when repetitive tickets are resolved instantly
40%
Lower support cost
Typical operational savings through AI-assisted handling
90%+
CSAT potential
What instant, accurate, cited answers make possible
5x
Agent throughput
More tickets handled per shift with the internal copilot
Illustrative targets based on typical AI support-automation deployments — your results depend on content quality and ticket mix.
One workspace, many surfaces
From disconnected knowledge to executable action
Customer-facing
Website chatbots
Grounded, cited answers on your site — drawn only from your own knowledge, never the open internet.
Tixa · AI Agent
Online
Where is my order #4821?
Shipped Tuesday — arriving Thursday. Here's your tracking link.Cited from your order system
Internal
Internal team alignment
One source of truth so every team finds the same answer — with role-based access keeping sensitive data internal.
Internal research copilotRole-based accessAlways current
Operations
Customer-facing operations
Resolve, escalate, and act across your support and ops stack — turning knowledge into executed outcomes.
Automated resolutionConfidence-aware handoffAction, not just answers
Every surface runs on your data, in your cloud — guardrailed, role-aware, and auditable.
Unified knowledge
Unify every system into one intelligent workspace
Tixa connects organizational knowledge wherever it resides — then makes it instantly searchable, actionable, and executable across every team.
- CRMs
- ERPs
- Documents
- Emails
Unifiedworkspace
- Product manuals
- Images
- Historical cases
- Anywhere it lives
How it works
From your data to live, in three steps
No long rollout. Connect what you have, shape how it speaks, and turn it on where customers already ask.
01
Connect
Plug in your knowledge
Point Tixa at the tools your answers already live in. It reads and stays in sync — no exports, no engineering.
Connect01 / 03
Google Drive
Zendesk
Slack
HubSpot
Shopify
WordPress02
Shape
Set its voice and rules
Pick a tone, then add plain-language guardrails for what it should and should not do. It stays on-brand and on-policy.
Shape02 / 03
FriendlyProfessionalConcise
Acknowledge frustration before resolving
Escalate billing disputes to a human
Never confirm a refund without checking eligibility
03
Deploy
Go live where people ask
Turn it on across the channels your customers already use. One agent, every surface — no extra setup per channel.
Deploy03 / 03
Live chat
Email
WhatsApp
InstagramResolution playbooks
High-volume support challenges Tixa resolves
Tixa handles recurring ticket categories using your policies systems.
Seamless integrations
CRM-agnostic and built for your existing stack
Connect the tools you already run — Tixa plugs into your helpdesk, CRM, and commerce stack without ripping anything out.
TixAAI Support
Pricing
Simple, published pricing. Pay for resolutions.
Unlimited seats on every plan — and you're never billed when Tixa can't answer. See full plan details →
Starter
For solo stores and early-stage teams
$70 /mo
500 credits / mo*
billed annually
Start free — no cardMost popular
Growth
For scaling brands and active support teams
$390 /mo
3,000 credits / mo*
billed annually
Start free — no cardScale
For high-volume and multi-brand operations
$790 /mo
8,000 credits / mo*
billed annually
Start free — no card* Credit consumption is calculated based on multiple factors, features and variables used to reach a resolution.
14-day free trial on every plan. No credit card required.
What counts as a resolution?
A resolution is any query or ticket where Tixa retrieves relevant data and returns an answer with citations. Queries where Tixa responds that it doesn't know or can't answer are never counted and never billed — you only pay when Tixa actually answers from your data.
Never billed when Tixa can't answer.
Beyond your included volume, additional credits are billed at a simple per-credit overage rate. Upgrading always costs less than overage.
Scaling to enterprise?
Meet Tixa Enterprise — the AI workspace in your own cloud.
Larger teams use Tixa Enterprise to unify internal knowledge, systems, and operations — deployed in your own Google Cloud or AWS, with SSO, data isolation, and dedicated support.
Explore Tixa Enterprise- Deployed in your own GCP or AWS
- SSO/SAML, RBAC, audit logs & data isolation
- CRM/ERP integrations, DPA, SLA & dedicated CSM
Start resolving tickets today.
Grounded, cited answers from your own content — with human handoff built in. Live in minutes, in your cloud or ours.
No credit card. No migration. Cancel anytime. 14-day free trial.