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The fastest answer to your #1 support question
‘Where is my order?’ fills a large share of support queues. Tixa pulls live tracking data, applies your policies, and resolves routine shipment tickets before a human agent needs to step in.
See how Tixa resolves your highest-volume ticket type in seconds
WISMO / Shipment Tracking
When shipment queries take over, everyone loses
Every status check steals time from your support team and patience from your customers. It inflates costs, delays real issues, and turns skilled agents into tracking-number machines.
Comparison
Let AI handle the repetitive work so your team can focus on what matters
Chasing down tracking updates doesn’t grow your business. Your AI Agent resolves those tickets in seconds, leaving your team to focus on high-value cases.
Without Tixa
Slow replies
Ticket stacking
Lower CSAT
Average Resolution Time
With Tixa
Faster resolution
Higher accuracy
Time for high-value tickets
Average Resolution Time
How Tixa handles shipment tracking
Your AI Agent follows the exact same steps your support team would — and does it at scale.
Customer asks about their order
They’re wondering where their shipment is and reach out to your support team.
Customer asks about their order
They’re wondering where their shipment is and reach out to your support team.
AI interprets intent
The AI Agent understands whether they need a status update, a refund, or reassurance.
AI interprets intent
The AI Agent understands whether they need a status update, a refund, or reassurance.
AI checks carrier data
The AI Agent pulls real-time tracking data directly from the carrier.
AI checks carrier data
The AI Agent pulls real-time tracking data directly from the carrier.
Issue refund
If delivery failed, the AI Agent can issue a refund instantly.
Arrange resend
When an item is lost or delayed beyond threshold, the AI Agent arranges a replacement shipment.
Confirm delivery date
The AI Agent provides the accurate estimated delivery date based on live carrier data.
Free up your support team for what matters most
Pull live carrier data automatically
Interpret customer intent (not just keywords)
Proactively flag stuck shipments
Offer refund when delivery fails
Arrange resend for lost items
Confirm accurate delivery date
Apply business-specific policies
Escalate complex cases with context
Available 24/7 without added headcount
More ways Tixa reduces support workload
From damaged goods to product advice, your AI Agent handles high-volume cases quickly, fairly, and in your brand voice.
