Supplemental Terms

Last updated: January 1, 2026

Tixa Inc Effective Date: Jan 01, 2026 | Last Updated: May 28, 2026

These Supplemental Terms (“Supplemental Terms”) apply to specific Services or aspects of Services as described herein and supplement and form a part of the Tixa Terms of Service unless Customer has a written Tixa master services agreement executed between Customer and Tixa Inc. for the Services, in which case these Supplemental Terms will supplement and form a part of such written Tixa master services agreement (in either case, the “Agreement”).

Notwithstanding anything to the contrary in the Agreement, Tixa reserves the right, at its sole discretion, to update the Supplemental Terms in relation to the development of new or updates to existing features and functionality or Applicable Law. Customer’s continued usage of the Services may be relied upon by Tixa as Customer’s acceptance of the then-current version of these Supplemental Terms. Sections entitled Beta and Free Services, Data Deletion, and AI-Powered Features will survive any termination of the Agreement.

Beta and Free Services

Tixa may offer certain Services as closed or open beta services during a testing and evaluation period (“Beta Services”) or on a non-trial, free basis (together, “Free Services”). Because Beta Services can be at various stages of development, operation and use of the Beta Services may be unpredictable.

Customer acknowledges and agrees that, notwithstanding anything to the contrary in the Agreement:

Beta Services have not been fully tested;
Customer’s use of Beta Services will be for purposes of evaluating and testing new functionality and providing Feedback to Tixa;
Tixa has no obligation to Customer to (i) further develop or release the Free Services or (ii) provide support for the Free Services;
Customer bears the sole risk of using the Free Services;
Tixa provides the Free Services to Customer “as-is” and gives no representation, warranty, indemnity, or guarantee of any kind;
Section 11 (Indemnification) does not apply to any Customer only using Free Services and the liability of any such Customer under the Agreement is not limited in any way;
Tixa has the sole authority and discretion to determine the period of time for testing and evaluation of Beta Services; and
Tixa reserves the rights to (i) fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Free Services with or without notice to Customer and (ii) make any given Free Services’ continued availability subject to a Fee at any time.

Limitation of Liability for Beta Services: To the maximum extent permitted by law, Tixa’s total aggregate liability and that of its suppliers relating to Beta Services is expressly limited to 100 USD for any and all damages regardless of the nature of the claim or theory of liability.

Notwithstanding the foregoing, obligations regarding further development omissions, lack of support, and "as-is" designations do not apply to Beta Services that have an associated Fee; provided, however, that Tixa will provide a prorated refund for any such Fees paid in advance corresponding to the unused portion thereof in connection with any Beta Services cancellation.

Data Deletion

If Customer wishes to permanently delete Customer Data before the Data Export Period, please contact team@addtixa.com.

Short Message Services (SMS), Multimedia Messaging Services (MMS), and Voice Communications

Certain Services facilitate the transmission and/or receipt of SMS, MMS, and voice communications (collectively, “Communication Services”). Customer acknowledges and agrees that Communication Services are provided by way of interfaces with services provided by Twilio Inc. or any of its affiliates (“Twilio”).

Twilio Terms Compliance

Customer's use of Communication Services is subject to certain terms and conditions imposed by Twilio, including, without limitation, those set forth in Twilio's Messaging Policy, Acceptable Use Policy (AUP), SMS Guidelines, Service Country-Specific Terms, and Privacy Policy.

Customer Responsibilities:

Regulatory Compliance: Customer agrees to comply with the Twilio Terms and any applicable law or regulation relating to the Communications Services including but not limited to telephone recording and wiretapping laws, telemarketing, robocalling, call spoofing, and spam (such as the Telephone Consumer Protection Act, Do Not Call Implementation Act, the Telemarketing Sales Rule, and CAN-SPAM Act).
Prior Consent: Customer must attain any necessary prior consent from any individuals or businesses with whom Customer communicates via the Communication Services.
Registered Location: Customer must provide Tixa with a validated street address as the registered place of use for each telephone number associated with the Communications Service, including suite or office numbers (“Registered Location”), and notify Tixa in writing at least one week prior to changing it.
Indemnification: Customer agrees to indemnify, defend, and hold Tixa and its Affiliates harmless from and against any costs related to third-party claims or regulatory actions arising from Customer's use or attempted use of the Communications Services.

Service Disclaimers & Operational Rules:

Tixa and its Affiliates have no liability for any service unavailability or failure of the Communications Services or the efficacy of emergency communications, except to provide a credit for any payments made by Customer for a period in which the Communications Services were not available solely due to the fault of Tixa or its suppliers.
Customer is acknowledged as the sole initiator and sender of any SMS/MMS message or call transmitted through the Communications Services, whether sent manually or via automation.
Number Reclamation: Tixa may disable phone numbers provided to Customer if such numbers are substantially underused for 60 days or if Customer’s subscription is suspended, terminated, or cancelled.
EECC Waiver: If Customer is a micro-enterprise, small enterprise, or not-for-profit organization receiving Communication Services within the EEA or the UK, Customer hereby waives any applicable rights under Articles 102(1), 102(3), 102(5), 105(1), 107(1), and 107(3) of the European Electronic Communications Code (EECC).
Automatic Call Recording: Unless Customer chooses to turn off the recording feature, all calls made using the Voice Services are recorded. Customer is solely responsible for obtaining proper consent for these recordings.
Port-out: In the event that Customer wishes to port-out its phone number(s) upon termination of its subscription, Customer agrees to notify team@addtixa.com to request assistance.

Limitations on Use of Services for Emergency Communications

Customer expressly agrees that:

(i) The Communications Services are not intended to be used for emergency texts or calls to any emergency services designed to be routed based upon location information (including, but not limited to, 911 in North America, 112 in Europe, and 999 or 110 elsewhere) (“Emergency Communications”);
(ii) Customer has arranged for other effective and reliable methods for Emergency Communications to be available at all times; and
(iii) Customer has trained all users and posted conspicuous reminder notices that alternatives to the Communications Services should be used for Emergency Communications.

If the Communications Services are used to attempt an Emergency Communication, it may differ from traditional telephone service providers in the following ways:

Routing Failures: Failure to provide correct Registered Location information or moving the terminal equipment could result in non-optimal routing to an incorrect public safety answering point or a misunderstanding of the user's actual location.
Power/Internet Dependency: Emergency Communications require terminal equipment, electrical power, and Internet access to function. They will be unavailable if the underlying network or power elements fail.

Session Replay

If Customer uses the session replay feature, Customer acknowledges and agrees that it is Customer’s responsibility to obtain the necessary consents and authorizations required under applicable law in connection with the use of this feature.

Messaging Integrations

Certain Services contain integrations with third-party messaging platforms (e.g., WhatsApp, Facebook Messenger, Line, Twitter, and Apple Business Chat, collectively the “Non-Tixa Messaging Platforms”). Customer acknowledges that these platforms are Third-Party Services and agrees to comply with their respective terms of service.

No Performance Guarantees: Tixa does not operate the Non-Tixa Messaging Platforms and cannot guarantee their continued availability, performance, or interoperability. Data transmitted via these integrations is classified as Usage Data.
Healthcare Restrictions: Customer agrees not to use any Messaging Integrations to facilitate direct conversations between End-Users and healthcare providers, or to send or collect any patient data obtained from healthcare providers.
Messaging Fees: Non-Tixa Messaging Platforms may charge fees which Tixa will pass through to the Customer (“Messaging Fees”).

WhatsApp Messaging:

Customer’s use of WhatsApp integrations is subject to the WhatsApp Business Solution Terms, WhatsApp Business Terms of Service, and all associated policies (Business Policy, Data Processing Terms, etc.). Customer will be charged WhatsApp-related Messaging Fees. Notwithstanding anything to the contrary, Tixa may invoice or charge Customer monthly in arrears for usage-based WhatsApp pricing.

AI-Powered Features

Customer acknowledges and agrees that Tixa may utilize Customer Data submitted to the Services for the purposes of providing, maintaining, and improving Tixa Technology, including training artificial intelligence (“AI”) models and similar discriminative or related features (“AI-Powered Features”). Customer instructs Tixa to process its Customer Data for such purposes, provided however, Tixa will not share Customer Data with any other customers. Customer retains all ownership of its Customer Data, and Tixa retains all ownership in and to all system performance data, machine learning algorithms, and aggregated results of such machine learning.

Core GAI Acknowledgments:

Certain AI-Powered Features use generative AI technology (“GAI”).
GAI output is probabilistic and may produce inaccurate or inappropriate content, including hallucinations.
GAI outputs may not be unique across customers due to the nature of machine learning models.
Customer must evaluate and monitor GAI outputs for accuracy and appropriateness.
Customer should explicitly disclose to end users interacting with AI-Powered Features that such features are non-human.
Third-party model providers may monitor prompts and outputs to detect abuse. If child sexual abuse material is detected, it will be reported to the National Center for Missing and Exploited Children or relevant authorities.

Strict Prohibitions on AI Use Cases:

Customer shall not use AI-Powered Features:

For the purposes of developing competitive GAI systems or generating synthetic training data.
To interact with individuals under the age of consent in an exploitative or manipulative manner.
To make high-stakes automated decisions impacting an individual’s legal position, financial status, life/employment opportunities, or human rights without human oversight.
To purposefully distort user behavior or exploit human vulnerabilities (e.g., age, disability, socio-economic status).
To engage in social scoring, predictive profiling, or unauthorized biometric identification/verification.
To develop companionship, romantic, or erotic chatbots, or impersonate real people without explicit consent.
To infer sensitive attributes of persons such as gender, race, or specific age from media inputs.
To generate content depicting graphic violence, terrorism, self-harm, pornography, or minor sexualization/grooming.
To facilitate spyware, unauthorized surveillance, political campaigning, or real money gambling/payday lending.
To generate disinformation, misinformation, false online reviews, academic dishonesty, or collect sensitive financial/government identifiers.

Opt-out:

Customer may request that Customer Data be excluded from AI-related discriminative model training by submitting a request to team@addtixa.com. Customer acknowledges that opting out may cause a number of AI-related features within their instance of the Service to cease functioning. Customers can also turn off specific features via designated toggles in the admin control panel.

PCI-DSS Compliance

Customer is responsible for ensuring that its use of a Service to store or process credit card data complies with applicable Payment Card Industry Data Security Standards (“PCI DSS”) requirements. Customer shall not store credit card data in a Service except in the designated, encrypted fields designed for such data, as set forth in the Documentation (“Special Fields”).

During the Term, Tixa shall maintain PCI DSS compliance for the Special Fields and is responsible for the security of the credit card data stored, transmitted, and processed in, to, and from the Special Fields, provided that Customer’s use thereof complies with the Documentation.